Returns & Shipping Policy | Elira Swim

Returns & Store Credit

We offer free returns on eligible orders. If something isn’t quite right, you can request a return within 30 days of delivery, and we’ll provide a prepaid return shipping label at no cost. Items must be unworn, unwashed, with original tags and hygienic liner intact. Once received and inspected, your refund will be processed back to your original payment method.

Our return window is 30 days from the date you receive your order. Unfortunately, we are unable to accept returns beyond this period.

If you would like a different size or style, you may return your item for store credit and place a new order using the credit. This ensures availability and faster processing.

All gift cards are final sale and cannot be returned.

Return Postage

We provide one time only free return postage for orders shipped within Canada and USA.

You are also welcome to use your own return shipping method if preferred. We recommend using a trackable and insured shipping service. Please ensure your name and order number is clearly included in the package so your return can be processed without delay.

Please note, in some cases our return address may differ from the one shown on the original package. Always follow the instructions and use the return address provided at the time your return is approved.

Once we receive and inspect your return, we will notify you by email and issue your store credit.

Sale & Discounted Items

Items purchased with a discount code or during a sale are eligible for return for store credit. The credit amount will reflect the price paid at checkout.

Store credits may be applied toward future promotions and combined with discount codes.

Shipping & Delivery

Every order ships with tracking included, so you can follow your delivery from the moment it leaves us to the moment it arrives. Once your order is fulfilled, you’ll receive a shipping confirmation email with your tracking link. Please allow a short window for the carrier to scan and update tracking after pickup.

We cannot take responsibility for delivery failures caused by incorrect addresses provided at checkout. If your package is returned to sender or marked as undeliverable, please contact us for next steps. If the parcel is returned to us, you may either choose to reship or cancel.

Please double-check your address before submitting your order. If corrections are made before shipment, there is no cancellation fee.

We strongly recommend shipping to a permanent address rather than a temporary one. If a package is sent to a temporary address and is not collected in time, we are not responsible for replacement or reshipment. You may request reshipment if the parcel is returned to us, or you may choose to cancel the order.

Once your order has been shipped, it is in the hands of the postal carrier. If you encounter delivery issues (for example: marked as "delivered" but not received), please first contact your local postal office. We will always assist as much as possible, but please understand we are not responsible for postal errors or delays. In such cases, claims must be filed with the carrier.

Customs & Import Fees

Good news: all orders shipped between Canada and the USA include prepaid duties and taxes. That means there are no surprise customs charges on delivery. The price you pay at checkout is the final total, and your order will clear customs smoothly so it can get to you faster. If you ever have questions about shipping or your order status, reach out and we’ll help.

Cancellations

We are unable to guarantee cancellation after an order is placed. If you wish to cancel, please contact us at support@eliraswim.com as soon as possible. If cancellation is possible before shipment.

Once an order has shipped, we cannot cancel or edit it.

If you have any questions about your order or return, please contact us at:
📧 support@eliraswim.com